Delivery Policy

Rangs eMART

A. Delivery Time

A.1. Inside Dhaka: Estimated delivery time is 24–72 hours.
A.2. Outside Dhaka: 5–7 working days, depending on courier policy, distance, and transport conditions.

B. Delivery Method

B.1. Inside Dhaka: Handled by our trained in-house & courier delivery team.
B.2. Outside Dhaka: Completed through trusted third-party courier services.

C. Delivery Conditions

Stock unavailability or Weather disruptions.
Political unrest or movement restrictions.
Technical or operational issues.
Note: Outside Dhaka orders require advance delivery charge.

D & E. Communication & Accuracy

Delivery team will call prior to delivery to confirm availability.
Phone must remain reachable for smooth coordination.
Incorrect address or unreachable phone is not our responsibility.

Smartphones

A. Delivery Coverage

Inside Dhaka: 24–72 hours via own delivery operations.
Outside Dhaka: 5-7 Days via trusted logistics services.

B. Payment & Receiving

Full payment required before receiving the product.
Handover confirmed via customer's receiving signature.

C. Packaging & Safety

Shipped in sealed, official brand packaging.
Mandatory: Continuous unboxing video required for any claim.

D. Damaged Product

Physical damage returns must have an unboxing video.
Refunds within 3–7 working days via Bkash.

Warranty & Replacement

Official brand warranty as per manufacturer's terms.
Contact brand's official hotline for any technical issues.
Replacement approval depends on the brand's inspection report.
All final decisions are made by the official brand.